What can we help you with?

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Hotel
Where can I view your room rates?
Here on our website Stay pages.
Hotel
How do I cancel or amend a booking?
By telephone, email or letter.
Hotel
What is your hotel cancellation policy?
Our standard hotel cancellation policy is 12 noon on the day prior to arrival, after that full charges would be made. Please note Spa cancellation is different and in spa FAQs below. 
Hotel
Do I have to give you my payment card details to confirm my booking? 
We do usually ask for card details to guarantee your booking.
Hotel
I haven’t received confirmation of my booking, what should I do?
In the unlikely case of you not receiving confirmation please call or email us.
Hotel
How will I know my booking has been confirmed?
We will send you confirmation by your chosen means which is usually post or email.
Hotel
How far in advance can I book?
There is no limit, please contact us any time.
Hotel
Do you have air conditioning in rooms?
No but fans are readily available and our windows open.
Hotel
How far in advance can I book?
Anytime, we have no maximum length of booking.
Hotel
How do I book to eat in the restaurant?
Ask any of the hotel or restaurant team in person or call us in advance
Hotel
Do you have to make a reservation to access the restaurant?
It is always advisable if you would like a specific time but not always essential.
Hotel
How can I let you know if something is wrong?
Please call or if safe go to reception and speak to a member of our team.
Hotel
What is the hotel smoking policy?
The hotel is no smoking throughout.
Hotel
Can I bring my dog to stay with me?

We believe that pets are family and we’d be delighted to welcome you and your well behaved dog to stay with us in our dog friendly accommodation.  We have a number of bedrooms that are allocated as dog friendly with dog bowls, beds and snacks available on request. 

Hotel
What provision do you make for people with disabilities?
All public areas are accessible for wheelchair users and menus are available in large print. Deaf guards are available so you can sleep assured that you will be woken in the event of a hotel alarm sounding, for any reason.
Hotel
Do you offer Wi-Fi?
Yes we have free Wi-Fi throughout the hotel.