What can we help you with?
Hotel
How do I book with you directly?
Call us on 01777 705121 or email enquiries@yeoldebell-hotel.co.uk
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How far in advance can I book?
There is no limit, please contact us any time.
Hotel
How will I know my booking has been confirmed?
We will send you confirmation by your chosen means which is usually post or email.
Hotel
I haven’t received confirmation of my booking, what should I do?
In the unlikely case of you not receiving confirmation please call or email us.
Hotel
Do I have to give you my payment card details to confirm my booking?
We do usually ask for card details to guarantee your booking.
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What is your hotel cancellation policy?
Our standard hotel cancellation policy is 12 noon on the day prior to arrival, after that full charges would be made. Please note Spa cancellation is different and in spa FAQs below.
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How do I cancel or amend a booking?
By telephone, email or letter.
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Where can I view your room rates?
Here on our website Stay pages.
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How do I know I am getting the best price?
We always state our best available prices on our website.
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Are rates per person or per room?
Per room.
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What payment methods do you accept?
Cash, bank transfer and all major credit and debit cards.
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Can I pay in advance or on arrival?
Either is acceptable, as long as you pay.
Hotel
I secured my booking with my credit/debit card, can I pay cash on arrival?
Yes, we take cash on arrival and cards.
Full payment is taken at the time of booking for spa visits, no payments accepted at arrival except for extras on the day.
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Can I pay on departure?
The room rate is normally payable on arrival and then any extra charges incurred during you stay can be settled on departure.
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How do I make a group booking?
Call 01777 705121 and ask for group reservations.
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Can you invoice us on departure?
Yes, if you have a credit account with us.